The general terms and conditions of the jollybellas.com online store have been compiled in accordance with the Consumer Protection Act (ZVPot) , the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

We kindly ask all our customers to read all the general terms and conditions before using our website. If you continue to buy in our online store, we consider that you are familiar with all the terms of business and that you also agree with them. The company Jollybellas, Vojka Žibret Kavčič sp, reserves the right to change the conditions in the online store www.jollybellas.com , we also reserve the right to typographical errors.

The General Terms and Conditions determine the operation of the jollybellas.com online store, the rights and obligations of the user and the store, and regulate the business relationship between jollybellas.com and the customer.

The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.

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The manager of the online store: www.jollybellas.com is:

Company name: Jollybellas, Vojka Žibret Kavčič sp
Company address: Lancovo 6 c, 4240 Radovljica, Slovenia
ID NUMBER: 8575045000
VAT: 53629582
Taxpayer: NO
The current account is open with Unicredit Bank: SI56 2900 0005 3165 072

Jollybellas.com undertakes to provide the buyer with the following information before it is bound by the contract or offer:

The

• company identity (company name and registered office, registration and tax number)

• contact information that enables the user to communicate quickly and efficiently (e-mail, telephone)

• essential characteristics of the goods or services (including after-sales services and guarantees)

• product availability

• product delivery conditions

• all prices must be clearly set and it must be clearly shown whether they already include taxes and transport costs

• method of payment and delivery

• the time validity of the offer

• the consumer's right to withdraw from the contract

• an explanation of the complaint procedure, including any details of the contact person or customer service.

All products on Jollybellas.com are made in Slovenia. The actual appearance of the product may differ. Photographs of products are symbolic and do not guarantee the properties of the products (especially in terms of color deviation). The provider does not undertake the correctness and completeness of the data on the pages of the online store (text or image material).

The

Special product labels:

• NEW ... such a product is newly included in the sales program

• LAST PIECE ... such a product is the last piece in stock and therefore has a reduced price and shorter delivery time

The purchase agreement between jollybellas.com and the customer is concluded in the online store jollybellas.com at the moment when jollybellas.com sends the customer the first e-mail about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both jollybellas.com and the buyer. The customer is considered to be the person with the data as stated when placing the order. It is not possible to change customer data later.

The sales contract (ie the first order status email) is stored electronically on the jollybellas.com server.

The following payment methods are available in the jollybellas.com online store:

The

• by proforma invoice to the company account (by prior transfer to the current account - Jollybellas, Vojka Žibret Kavčič sp You can pay for the ordered goods at any bank, Pošta Slovenije or via electronic banking by transfer to our transaction account No. SI56 2900 0005 3165 072, Unicredit banka. Payment will be made on the basis of the received e-mail or by proforma invoice after placing the order.When paying, please provide the exact reference to enable us to ensure the fastest possible execution of your order.The proforma invoice is valid for 3 working days or by appointment. the delivery period starts with the day of receipt of funds on our account. For faster processing, we can post-payment inform us by email info@jollybellas.com .

• via the Paypal system.

• By debit or credit card (Mastercard, Visa, Visa Electron, BA Maestro) via Paypal

Jollybellas also issues an invoice to the customer upon delivery and payment of the ordered items. The invoice breaks down the price and all costs related to the purchase.

The buyer is obliged to check the correctness of the data upon receipt of the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. The provider uses an SSL certificate issued by an authorized organization for these purposes. Credit card authorizations are performed in real time with immediate verification of data at banks. Card information is not stored on the provider's server.

Pošta Slovenije will take care of the delivery of the shipment. The seller is not responsible for delays by the postal service provider or for damage to the packaging. The delivery price is charged according to the weight according to the price list of Pošta Slovenije. Delivery outside Slovenia will be charged separately according to the price list of Pošta Slovenije. Delivery costs are charged and stated on the order and invoice for the issued goods and you pay them together with the amount of the order.

All products in the online store that are in stock will be shipped:

• within 2 - 5 working days from the day of payment of the pro forma invoice in case of payment according to the pro forma invoice,

• within 2 - 5 working days from the day of payment via Paypal,

• within 2 - 5 working days from the order in case of payment by payment cards

If the delivery time is exceptionally longer, we will inform you as soon as possible. For products that are not in stock, the delivery time is longer and lasts from 8 -15 working days or exceptionally even more. When ordering products that are not in stock, please contact us at info@jollybellas.com and we will be happy to let you know when the desired products will be available.
We reserve the right to make any changes, in part or in full, to any part of the General Terms and Conditions without prior notice. The changes are valid from the moment of publication.

The buyer has the right to notify the e-mail address info@jollybellas.com or in writing by mail to the address Jollybellas, Vojka Žibret Kavčič sp, Lancovo 6 c, 4240 Radovljica within 14 days of receipt of the goods, to withdraw from the order or. contract without having to state the reason for its decision.

The buyer must return the goods unused, undamaged, in undamaged original packaging and unchanged quantity to the company within 14 days of sending the notice of withdrawal from the order.
The only cost incurred by the buyer with the withdrawal from the order (purchase) is the direct cost of returning the goods (postage), which he sends to the address: Jollybellas, Vojka Žibret Kavčič sp, Lancovo 6 c, 4240 Radovljica, Slovenia.

Upon returning the goods, the buyer also sends an invoice for the goods and personal data and a transaction account to which he wishes to receive the returned payment. We will refund the payment within 30 days of receiving notice of withdrawal from the contract.

Upon withdrawal from the contract, where the promotional code was used or. discount code, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user's bank account, and the promotional code in the form of a new code is returned to the user at the same time. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher.

Custom-made products (embroidery or other custom-made products) cannot be exchanged or returned.

The discount code or promotional code brings various benefits when purchasing through the Jollybellas online store. You can find the active code on the cover page of the advertising message, in the Jollybellas e-mail or in other media. The code brings a variety of benefits, from a variety of gifts to discounts. Any code is always limited in time, but must be redeemed within a limited time, otherwise it is invalid.

Use the discount code:

• Select the products you want to buy and put them in the cart.

• At the checkout, enter the discount code in the “DISCOUNT CODE” box and click the “CONFIRM” button.

• Only one discount code can be redeemed for one purchase.

• When you enter the discount code, the value of the discount code is automatically deducted from the price of your order. The amount that still needs to be paid remains.

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. You must ensure that the equipment (antivirus, etc.) is adequately protected against accessing and using the website. The customer must ensure the appropriate security and confidentiality of the information used to log in to the website (email address, password).

We reserve the right to restrict or suspend the sale of some or even all products for a definite or indefinite period of time, to restrict or completely suspend access to the online store pages, or otherwise to restrict or suspend the operation of the online store. We do not accept any liability for any damage to your hardware or software due to visiting and operating the online store pages or for any damage related to the products purchased in the online store. By confirming the order, each customer agrees to the terms of business and use.

The provider complies with applicable consumer protection legislation. Users can send a complaint to e-mail info@jollybellas.com or by regular mail to the address: Jollybellas, Vojka Žibret Kavčič sp, Lancovo 6 c, 4240 Radovljica

The appeal procedure is confidential. The bidder will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure.

Jollybellas is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, Jollybellas strives to the best of its ability to resolve any disputes amicably. In the case of judicial settlement of disputes, the competent court is the domicile of the buyer.

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Jollybellas, which as a provider of goods and services enables online trade in Slovenia, publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website. The platform is available to consumers at the following link :

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.

The online store www.jollybellas.com is owned by the company Jollybellas, Vojka Žibret Kavčič sp, all rights reserved. The content on the websites may contain material, the copyright of which may also be the property of third parties. Therefore, any transmission of information from the Websites is permitted only with the written consent of the owner.

We reserve the right to change the terms without prior notice.